Services

  • If there is a failure in the use of the product or if you want to replace any parts of the product you need go to the following process;
  • You should contact your sales or related engineers and submit the claim report with the content of product model, series number, and your dealers name if you buy from dealers, and failure description;
  • Surya Technology service engineer will check with the reporters about the failure through phone or any on-line ways within five working days after receiving the failure report;
  • After confirmation with the reporters, the engineer will send the spares from local or factory warehouse for repairing purpose; or notify designated service center to provide the service onsite or send Surya Technology engineers if necessary to solve the problem;
  • After the service Surya Technology engineer will make a call-back check to confirm that the issue has been solved;
  • Or if you have any questions regarding technical please contact vikas@surya-technology.com we will reply to you within three working days.